“We maximize the use of Case Management at our credit union. Just recently, the system answered three separate questions so I never even had to open a case – great efficient use of my work time.”
Jeff Walter
Information Systems Manager
Mid-West Community Federal Credit Union
Information Systems Manager
Mid-West Community Federal Credit Union
Harland Financial Solutions offers several options to help you get the most out of your software, including a self-service Case Management tool, phone support, and our client-only websites.
Please visit the Harland Financial Solutions Customer Center at: https://customercenter.harlandfinancialsolutions.com to access the self-service websites and tools. From here you can access Case Management, Support Center, Knowledge Center and Secure File Transfer (SFT). If you forgot your password, simply click the “Forgot Password” link.
For other support options, please locate your product below:
ActiveView™
- ActiveView Content Management support: (800) 873-7373
- ActiveView Item Processing In-house support: (888) 293-7198
- ActiveView Item Processing Outsourced support: (800) 677-2477
Cavion®
- Phone support: (866) 629-7012
CreditQuest®
- Phone support: (800) 274-7287
DepositPro®
- Phone support: (800) 274-7287
DecisionPro™
- Phone support: (800) 274-7287
E3®
- Phone support: (800) 569-0000
Electronic Funds Transfer
- Phone support: (800) 436-9500
- E-mail support: eftsupport@harlandfs.com
- Fax support: (888) 755-3387
Encore®
- Phone support: (877) 677-2335
- E-mail support: encore.support@harlandfs.com
EZTeller®
- Phone support: (800) 437-2252 or (800) 547-3279, ext. 3
FMS
- Phone support: (508) 428-3600
- E-mail support: fms.support@harlandfs.com
GreatDocs®
- Phone support: (800) 968-4890
- GreatDocs Mortgage Library/Forms Update website: www.greatdocs.com
Intrieve® Advantage
- Phone support: (800) 436-9500
- E-mail support: cin-csupport@harlandfs.com
LaserPro®
- Phone support: (800) 274-7287
PhoenixEFE®
- PhoenixEFE In-house support: (407) 804-6499
- PhoenixEFE Outsourced support: (888) 711-0235
Servicing Director®
- Phone support: (800) 569-0000
Sparak® System
- Phone support: (888) 293-7198
Touché®
- Phone support: (800) 778-5667
- Fax support: (407) 829-6712
uBanking™
- Phone support: (901) 757-1212
- Fax support: (901) 757-1799
UltraData® Enterprise
- Phone support: (800) 365-3282 or (800) 774-2778