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Support


Harland Financial Solutions offers a wide array of support options that are specific to each of our products. These options include phone support, email support and online support. Locate your product below to access support options for your product line.

Active:View®/ Active:Check

For support of our Active:View and Active:Check products.
Active:View Support: 1-800-873-7373
Active:Check Support: 1-800-873-7373

Cavion®

For support of our Cavion Internet Banking and Website Hosting products.
Call 1-866-629-7012

Active:View® Item Processing

For support of our Active:View Item Processing product.
Call: 1-888-293-7198

CreditQuest®

For CreditQuest support:
Phone support: 1-800-274-7287

DecisionPro™

For DecisionPro support:
Online support: Password-protected customer site, Customer Services Network.
Phone support: 1-800-274-7287

Encore!® Suite

For support of our Encore! products, including Encore! Teller, Encore! Platform and
Encore! Call Center.
Phone support: 1-877-677-2335
Email support: encore.support@harlandfs.com.

EZTeller®

For support of our EZTeller products, including Superview and EZId.
Online support: Client Downloads
Phone support: 1-800-437-2252 or 1-800-547-3279, ext. 3
Email support: eztellersupport@harlandfs.com

GreatDocs™ Electronic Forms

For support of our GreatDocs electronic forms products.
Technical Support: 1-800-968-4890 or support@harlandfs.com
Customer Service: 1-800-968-5775 or greatdocs@harlandfs.com
Forms Update Customer Site: Click here

Interlinq® Mortgage Products

For support of our INTERLINQ family of mortgage loan origination and production products.
Online support: Password-protected customer site, INTERLINQ Customer Support
Phone support: 1-800-569-0000 (hours are 6:00 am to 5:00 pm Pacific Time, Monday-Friday)
Email support: interlinq.support@harlandfs.com

Intrieve® Core System

For support of our Intrieve Core Processing System.
Phone Support : 1- 800-436-9500
Email support:csupport@intrieve.com
Fax Support: 1- 800-200-7828

Electronic Funds Transfer

For support of Electronic Funds Transfer:
Phone Support : 1-800-436-9500
Email support:ebanking@intrieve.com
Fax Support: 1-888-755-3387

Voice Master / Internet Banker

For support of our Intrieve Internet Banking and VRU products.
Phone Support : 1-800-436-9500
Email support:ebanking@intrieve.com
Fax Support: 1-888-755-3387

Item Processing Services

For support of Item Processing Services:
Phone Support : 1-800-677-2477
Fax Support: 1-800-944-9477

Financial Management Software (FMS)

For support of our FMS family of products.
Phone Support : 1-508-428-3600
Email support: fms.support@harlandfs.com

PhoenixEFE™ Outsourced Processing Services (OPS)

For support of our PhoenixEFE family of products.
Phone Support : 1-888-711-0235

PhoenixEFE In-House Customers

For support of our PhoenixEFE family of products.
Phone Support : 1-407-804-6499

ProSuite™

For support of ProSuite Document and Origination Solutions – LaserPro®, SalesPro® and DepositPro®
Online support: Password-protected customer site, Customer Services Network.
Phone support: 1-800-274-7287

SPARAK® System

For support of our SPARAK 3000 Client/Server and related modules.
Phone support: 1-888-293-7198
Online support: Password-protected customer site, SPARAK Customer Support

The Touché® CRM Solution & Touché Analyzer™

For support of both the Touché CRM Solution and Touché Analyzer suite, including Touché Analyzer, Touché Messenger, ModelExpert, CalcExpert and other related products.
Online Support: Info & FAQs
Phone support: 1-800-778-5667
Fax support: 1-407-829-6712
Email support: touchesupport@harlandfs.com

UltraData® Enterprise

For support of UltraData Enterprise.
Online support: Password-protected Client site, www.ultradatasystem.com
Phone support: (800) 365-3282 or (800)774-2778
Fax support: (503) 276-3652
Email support: ultradatasupport@harlandfs.com

UltraData Essentials

For support of our UltraData Essentials product:
UltraData Essentials Support: 1-800-423-8318