Managing collections is a delicate process requiring equal parts aggressive follow-up and careful customer service. Vital in this process is real-time account information such as past collections status, promises to pay, efficient resource scheduling of follow-up tasks and clear evidence of diligence to meet the needs of regulators.

Unlike third-party systems that require the extraction of delinquent accounts to another system, Collections for PhoenixEFE® is an integral module that gives your collectors real-time access to all the information you need.

Collections for PhoenixEFE includes:

• Integrated, real-time follow-up
• Flexible tools for collections automation and staffing
• Multi-channel account status

Through a single user interface, your institution can group and prioritize accounts for collections agents to work on, automate correspondence with customers and record outcomes, set up reminders, and provide direct access to information.

Collections for PhoenixEFE allows your collectors to work with all your accounts right within PhoenixEFE. Collections for PhoenixEFE accesses the customer account history to gain a complete picture of the account’s past collections status, and provides the ability to track fulfillment of promises to pay by monitoring transactions posted to the account in real-time.

Collections for PhoenixEFE also includes the following benefits:

• Collections automation
• Workflow efficiency
• Single user interface
• Access to real-time posting information
• Administrative flexibility
• Consistency across customer contact points