OVERVIEW

Statistics show that a bank’s success is impacted by the strength of its teller operations. Having the right number of tellers at the right branch at the right time of day can make the difference between a good customer experience and an unsatisfactory one. Performance Manager™ is a browser-based staffing and performance measurement system designed to optimize work schedules, significantly improve the cost efficiency of branch staffing and measure performance levels throughout your organization. It gives you the insight you need to effectively control your branch teller operations—from staffing and scheduling to measuring overall teller performance.

Performance Manager provides your financial institution with:

• Forecasting 
• Reporting 
• Staffing 
• Tiered Performance Measurement

With the intelligence presented through Performance Manager reports and schedules, you have the tools to balance workloads, coach and counsel employees, allocate resources and focus your training efforts.

Performance Manager enables your financial institution to:

• Increase productivity
• Leverage the effectiveness of each teller by looking at both teller productivity and speed of transactions
• Ensure each of your branches is correctly staffed at the right time of day
• Make your teller lines more efficient and keep your service levels high