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Support

Let's say your project implementation runs smoothly, integration is complete, your staff is well trained, and all systems are go. You may still have times when you're not quite sure how to perform a function, or you may need help understanding an advisory message. That's where Customer Support enters the picture with fast, reliable service and assistance that's earned a record of excellence and an approval rating of "The Best" and "Among the Best" from 85% of our customers.

  • Technical Support provides assistance with product installation and setup for non-customized applications, solutions for common advisory system messages and software troubleshooting.
  • Compliance Support helps your staff complete screen fields for a variety of transactions, provides answers to documentation and system warning questions and addresses requests for compliance enhancements. If you need a referral to an attorney in your state, Compliance Support can direct you to our national network of attorneys.
  • Product and Compliance Support help your staff with questions about normal daily user and administrator functions, as well as providing help with the current screen,  feature explanations, understanding system warnings, printing, transaction routing, workflow and more.
  • Customized Product Support addresses questions regarding software and product enhancements for customized systems, as well as updates related to our lending, sales and account opening products.

For general information call 800-274-7280.