Support

Our Product and Technical Support Specialists are uniquely qualified to assist financial.center^® users with technical or compliance related questions that arise in the day-to-day operations of your financial institution.

Support Representatives are available from 8 a.m. to 5 p.m. Mountain Time via telephone, fax or the Customer Services Network.

Representatives are knowledgeable in both banking and technology and over 90% of our calls are answered directly. The overall objective of the Support Department is to resolve issues as quickly and efficiently as possible. Issues not resolved within the first contact may be escalated to other internal resources. Each call will be logged to ensure follow through and to record contacts for future reference. Our success depends on your success and we are committed to providing excellent, long-term customer support.