Encore!® helps you differentiate yourself from your competitors by the quality of your relationships. Aside from account opening, teller and call center capabilities, Encore! provides a complete view of all consumer interactions and relationships and manages referrals, sales and service processes across the entire financial institution.
Provide Better Service
The heart of Encore! is its enterprise-wide deployment capabilities and integration with legacy and third-party systems. Now anyone anywhere in your bank can have access to important relationship information, sales cycles, targeted campaign information and unfulfilled service requests – all in one application. Imagine your front line service staff being able to resolve any question or handle any service request or complaint from one location. Encore! provides a real-time update of their progress.
Enhance the Sales Experience for Clients and Staff
In order to grow your business, you need to acquire and retain customers through new sales. Encore! provides the toolset for your sales staff that makes their jobs easier. The perfect combination of superior service and intelligent needs-based selling secures satisfied customers and increased sales. Your front-line staff will appreciate access to straight forward information in an easy-to-use format that makes it easier for them to cross-sell products and services.
Encore! also features telephone marketing and follow-up support. Call cycles can be designed and automatically scheduled for retention or cross-selling efforts. The complete contact history housed in Encore! provides better control over the timing and frequency of communications from within different areas of your institution.
Everything Else You Expect from a CRM Solution
Of course, Encore! also has all of the referrals, sales and service features you’d expect from a CRM solution. These are just a few of the standard features of Encore!
- Complete teller, call center and account origination capabilities.
(View more information regarding Platform, Teller and call center features) - Access to important relationship information, sales cycles, targeted campaign information and unfulfilled service requests
- Automated prompts and scheduling
- easy-to-access product information and a library of letters that can be generated ad hoc.
- Side by side product comparisons
- Referral logging and hand-off
- Automated follow-up scheduling
- Intelligent sales prompts
- What-if calculators
- A complete history of communications to and from your customers regarding sales inquiries
- Needs assessment tools
- Service request escalation reporting
- A complete suite of management reports for program refinement and tracking