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Business Intelligence & Marketing

Touché® AnalyzerTouché® Analyzer

Insight and Understanding for Informed Decision-Making

With a heritage rooted in innovation, Touché® Analyzer™ is the result of over 20 years as the leader and originator in MCIF technology. Touché Analyzer provides unprecedented insight into your customers’/members’ behaviors so you can meet their needs, exceed their expectations, and improve your profitability. With an array of supporting products and services, you can build the perfect system for your analytical needs.

Touché® MessengerTouché® Messenger

The Right Message to the Right Customer at the Right Time Just because many of your customers/members are spending less time in the branch doesn’t mean you have to lose valuable personalized interactions.

With Touché® Messenger™, all interactions, regardless of where they take place, represent an opportunity to gain more understanding of your customers’ preferences. You can use that understanding to build strong relationships by delivering personalized communications designed for each customer to the channels they prefer to use.

Touché® CRMTouché® CRM

For institutions with a strong emphasis on business intelligence, Touché® CRM will help unlock analytics from the MCIF and get it into the hands of those at the front line who need it most to provide better service and cross-sell more effectively.  Using Touché® Analyzer™ as its intelligence engine, Touché CRM delivers an unprecedented view of each consumer’s relationship.  Further, Touché CRM is implemented with support from Harland Financial Solutions’ Advisory Services team who works directly with you to outline step-by-step tactics for using the segmentation and relationship information in Touché CRM by tellers, platform staff, the back office and anyone else who interfaces either directly or indirectly with consumers.

Expert Series Tools

You’re ready to go from database marketing to business intelligence. That’s why we’ve developed a series of Expert Tools to help you get there. For the first time, you’ll be able to seamlessly integrate Touché Analyzer’s database to new intelligence sources such as modeling statistics, distribution channel usage, customized field data and survey feedback.

Each tool is designed for turnkey usage so you won't have to hire expensive consultants to run your system. You'll easily become an expert with minimal training and hands-on practice.

Data EnhancementData Enhancement

Let Harland Financial Solutions fulfill your data enhancement needs.

Overlay the wealth of customer information in your database with vital demographic and geographic data that will boost your analytical power exponentially or take advantage of our List Services. Whether you need a list for use with ListExpert (formerly MaxList) or for other purposes, you can take advantage of our purchasing power and expertise.